In 2012 the city of Amsterdam established a new regulation for taxi drivers in Amsterdam. Prior to his time, there was a shocking amount of outrageous behaviour among the taxi drivers.
That’s why the city council decided that taxi drivers are obliged to join one of several permitted taxi organisations (TTOs), of which Staxi was the very first. This way, the taxi drivers of Amsterdam are no longer operating anonymously but are joined under the flag of a permitted taxi organisation.
Staxi received the required permit from the city council on the 4th of March 2013. Since then, a lot has happened within the Staxi Company. Starting with about 180 drivers, we have grown to a fleet of more than 600 drivers in a period of four years, making Staxi one of the biggest taxi organisations in the city of Amsterdam!
Each month, we do about 20.000 taxi transfers to and from Amsterdam Airport. Moreover, we are also responsible for the transport of school going children in the Amsterdam area. This makes us a significant player in the field of passenger transport in our beautiful city.
Staxi 2.0: fixed price, no surprise!
Staxi is always trying to find new ways of improving its services. In which ways can we be even more helpful towards both our drivers and our customers?
From this perspective, we have undergone a major transformation in first part of 2017. New branding, the launch of our Staxi App and of course the introduction of our fixed price, no surprise! This is Staxi 2.0.
Book your taxi via our website or App, and the rate for your taxi ride is settled. Even when the traffic is busy and your driver knows a faster but longer route, the price initially given to you is the price you ultimately pay. Safe, sure, simple and with a smile. These are the Staxi key points!
Staxi drivers belong to the best drivers in town. They are independent entrepreneurs, operating under the Staxi flag and meeting the Staxi standards. Each one of our drivers has completed our specially designed Staxi training, held at the Staxi Academy. During this training, the following issues are addressed:
✓ Customer service
✓ How to act in case of an emergency
✓ Many other topics related to transporting passengers in actual practice
What’s more, over 70% of our drivers is accredited with a special TX certification. In order to get this prestigious certificate, the driver must fulfil a CPR-course in addition to the obligatory Staxi training. Thus, you are in good hands with a Staxi-driver!
Quality demands for our drivers
To ensure the high quality that we demand for our drivers, we have them meet certain requirements:
» A Staxi driver doesn’t drive out-dated vehicles (as a general rule: no older than eight years)
» A Staxi driver is always traceable. When booking taxis through our app, you will always know where your driver is now and how long it will take him to get to your pick-up location
» A Staxi driver is well educated. Our drivers follow a yearly course at our Staxi Academy.
As a consequence, Staxi has been a reliable partner for institutions such as Amsterdam Schiphol Airport and the municipality of Amsterdam, among others. Read more about our quality marks on the page ‘Certificates and quality marks’.
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