Our drivers are the public face of Staxi. They represent Staxi as a whole since they are the ones that are in closest contact with you, the customer.
Behind the screen we do everything we can to guarantee your experience with Staxi is a pleasant one. It’s important to us that you feel safe and secure when you’re in the taxi with one of our chauffeurs.
How we make sure your taxi ride is a pleasant one
Since the new taxi law was taken into practice in Amsterdam in 2013, the quality of the taxi market has improved significantly. Alas, taxi drivers in Amsterdam still suffer from a bad reputation that originated from the time when there were no real regulations in the city. Making detours, rude driving and worse: this is what taxi drivers are still associated with nowadays. We try to really make a shift here: if you take a Staxi, you know you’re good. How we are accomplishing this, is explained below.
A ride with the taxi should be pleasant and comfortable. We specifically train our drivers to be service oriented and helpful. They speak at least two languages (Dutch and English), they know their way around, help you with your luggage and drive safely.
Apart from our selection and training, travellers can also give ratings to our drivers. If you made a booking with our App or through this website, you get the option to rate your ride. In case your review wasn’t a positive one, we will engage in a conversation with this driver to help him get a better rating next time. Your thoughts as a passenger are valuable to us!
Every driver that wants to join Staxi, has to participate in a mandatory training at our Staxi Academy. A variety of subjects are covered during this training. For instance: new laws and regulations, how to operate the board computer properly, but also how to excel in customer service. We clarify what Staxi expects of all connected drivers. Because high quality service is very important to us.
Next to this Staxi training, we also offer an extra course in CPR. In this course, drivers learn what to do in case of an emergency. Because, if you’re on the road a lot, you’re bound to see accidents happen. You never know what difference a CPR course can make!Book a taxi