Behind the screen we do everything we can to guarantee your experience with Staxi is a pleasant one. It’s important to us that you feel safe and secure when you’re in the taxi with one of our chauffeurs.
How we make sure your taxi ride is a pleasant one
Since the new taxi law was taken into practice in Amsterdam in 2013, the quality of the taxi market has improved significantly. Alas, taxi drivers in Amsterdam still suffer from a bad reputation that originated from the time when there were no real regulations in the city. Making detours, rude driving and worse: this is what taxi drivers are still associated with nowadays. We try to really make a shift here: if you take a Staxi, you know you’re good. How we are accomplishing this, is explained below.
A ride with the taxi should be pleasant and comfortable. We specifically train our drivers to be service oriented and helpful. They speak at least two languages (Dutch and English), they know their way around, help you with your luggage and drive safely.
Apart from our selection and training, travellers can also give ratings to our drivers. If you made a booking with our App or through this website, you get the option to rate your ride. In case your review wasn’t a positive one, we will engage in a conversation with this driver to help him get a better rating next time. Your thoughts as a passenger are valuable to us!
Every driver that wants to join Staxi, has to participate in a mandatory training at our Staxi Academy. A variety of subjects are covered during this training. For instance: new laws and regulations, how to operate the board computer properly, but also how to excel in customer service. We clarify what Staxi expects of all connected drivers. Because high quality service is very important to us.
Next to this Staxi training, we also offer an extra course in CPR. In this course, drivers learn what to do in case of an emergency. Because, if you’re on the road a lot, you’re bound to see accidents happen. You never know what difference a CPR course can make!
A fixed price with each booking. No surprises afterwards.
Safely from door to door
Your driver takes the fastest route and brings you safely to your destination.
Our professional drivers know their way around.
"Fantastic service at a great price. Used it for three trips from and to the airport. Pick up was always on time. Vehicle was clean and driver was courteous. I definitely recommend this service." -Michelle
"Helped me out with my baggage and drove carefully, yet quick. Thank you!" -Anggarda
"The fixed price is a great service! Finally I know what the cost of my ride is before actually taking it!" -Stacey
"Extremely lovely driver and arrived promptly! Would use again." - Ella
"Great Smooth Driver not even 2 min he already arrived. Highly Recommended!!" - Aaron
"Right on time. Nice driver. Thanks!" -Sylvia
"Very courteous driver, exactly on time." -Bert
"Well-mannered driver, very friendly, we had a nice conversation. Despite the delay of our flight, he waited for us patiently. In short: again a great service from Staxi." -Bert
"Friendly driver, safe and swift ride." -Remco
"Arrived on time and the service was excellent!" -Caroline
"Happy with the Staxi drivers. They're always on time and bring me to my destination safely." -Maurice
"Very nice and considerate driver. Perfectly on time..pleasant ride!" -Sonja
"Very courteous driver, neat car, short but definitely pleasant ride! Recommendable!" -Daniel
"Good service, good price and a very helpful, friendly driver. I'll definitely make more use of Staxis service!" -Mr. Jensen
"Finally a taxi service that lives up to the expectation. Booked a taxi super easy for my elderly mother who, thanks to Staxi, could come over at new years eve without paying too much. Thanks!!" -Ferry
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